Terms & Conditions
Last Updated: September 2026
Welcome to iGift Shop. By using our website or placing an order with us, you agree to the terms and conditions below. Please read them carefully before making a purchase.
1. About iGift Shop
- iGift Shop provides gifts and related products for personal and special occasions. Our products may include flowers, cakes, teddy bears, frames, jewelry, personalized gifts, and other selected items.
- We reserve the right to update our products, prices, availability, and services when necessary.
2. Placing an Order
When you place an order, you are responsible for providing accurate and complete information, including:
- Your name and contact information
- The recipient's name and contact information
- Delivery address
- Preferred delivery details
- Any personal message or special instructions
Please review your information carefully before completing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.
3. Product Availability
We do our best to ensure that the products displayed on our website are available and accurately represented.
However, some products may become unavailable without prior notice. If an item in your order becomes unavailable, we may contact you to discuss a suitable alternative or another available option.
For products such as flowers, food, cakes, and other items that may vary by availability, the final appearance may differ slightly from the images shown on our website while maintaining the general style, quality, and value of the product ordered.
4. Prices and Payment
All prices displayed on the website are subject to change without prior notice.
Your order will only be considered confirmed after the required payment has been successfully received and the order has been accepted by iGift Shop.
You are responsible for ensuring that your payment and contact information are accurate.
5. Delivery
We deliver to locations where our delivery service is available.
Delivery times may vary depending on the recipient's location, the type of gift ordered, availability, traffic, weather, holidays, and other circumstances outside our control.
We will make reasonable efforts to deliver your order within the estimated timeframe provided at checkout.
A successful delivery may require the recipient or another authorized person to be available at the delivery address.
6. Delivery Information
Customers are responsible for providing a correct and complete delivery address.
If a delivery cannot be completed because of incorrect information, an unavailable recipient, restricted access, or other circumstances caused by the customer or recipient, additional delivery arrangements or charges may apply.
Where possible, our team may contact you or the recipient to help complete the delivery.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact our support team as soon as possible through the available email or WhatsApp contact.
We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been prepared, customized, dispatched, or delivered.
Customized, personalized, perishable, or time-sensitive products may have additional restrictions on cancellation or changes.
8. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or different from what you ordered, please contact iGift Shop as soon as possible through email or WhatsApp.
Please provide your order information and, where appropriate, clear photographs of the item received so that our team can review the issue and determine the appropriate resolution.
9. Refunds and Returns
Refunds or replacements are handled according to the circumstances of the order and the nature of the product.
Because some of our products may be personalized, perishable, or prepared specifically for an occasion, they may not be eligible for return.
If you believe you are entitled to a refund or replacement, please contact our support team promptly so we can review your order.
10. Personal Messages and Special Requests
Where available, customers may include a personal message or special delivery instructions with their order.
We will make reasonable efforts to follow these instructions, but we cannot guarantee that every special request can be fulfilled.
11. Customer Communication
By placing an order, you agree that iGift Shop may contact you using the contact information you provide for purposes related to your order, including order confirmation, delivery updates, payment issues, and customer support.
We may contact you by email, WhatsApp, phone, or other available communication methods.
12. Website Information
We make reasonable efforts to ensure that the information, descriptions, images, and prices displayed on our website are accurate.
However, minor differences may occur, particularly with handmade, personalized, floral, food, or naturally varying products.
13. Events Outside Our Control
iGift Shop will make reasonable efforts to fulfill orders as agreed. However, we cannot be held responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, traffic disruptions, public emergencies, strikes, service interruptions, or other unforeseen events.
14. Website Use
Customers agree to use the iGift Shop website lawfully and responsibly.
You must not use the website to engage in fraudulent activity, provide false information, interfere with the operation of the website, or attempt to gain unauthorized access to our systems or other customers' information.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, products, policies, or legal requirements.
The updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions about these Terms & Conditions, an existing order, delivery, payment, or any of our services, please contact our support team.
iGift Shop
Email: iShop247service@gmail.com
WhatsApp: +234 809 164 1084
We're here to help make your gifting experience simple and enjoyable.